Arrangements

Travel in this program is arranged by REMÓT Travel in cooperation with local suppliers.


Reservations

Bookings are secured when a deposit has been received or with a travel agency guarantee. The client accepts the written conditions of travel with payment of deposit.


Deposit

A deposit payment for the 40% of the total price is required per person upon registration unless otherwise stated in connection with the journey in question. If the deposit is not paid within the stated deadline, the agreement will lapse.


Final Payment

The remaining price of the trip (60%) must be paid no later than 30 days before the departure date, as tickets and travel documents need to be issued. If the travel is ordered less than 30 days before departure, the payment has to be received within 3 days of confirmation. The above is valid unless otherwise specified for that trip.


Bank transfer costs are paid by the client. We can also arrange for payment through a payment link. When paying through the payment link, a 2.9% fee applies to the total cost of the booking.

REMÓT Travel does not send payment reminders for unpaid bookings. The booking will be cancelled if the payment does not reach REMÓT Travel by the due date specified in the confirmation. If the guest does not pay in time, this will be regarded as a de facto cancellation of the booking, at which time the rules governing cancellation will apply.



Bank account for payments

IBAN Account number: FO8591810005460729

BIC code: EIKBFOTF

Bank: Betri Banki

Bank address: Postboks 34, Yviri við Strond 2, FO-110 Torshavn

Company: REMÓT Travel ÍVF

Address: Dýrindalsgøta 8, 188 Hoyvík, Faroe Islands

Company ID: 646172

Tel.: +45 52167379

Email: connect@remottravel.com


Cancellations/Changes

– All binding bookings will be subject to a fee in case of cancellation:

– 45 days or more before the start of the trip: no cost, the deposit is refunded.

– 44-0 days before the start of the trip: we cannot guarantee a refund and the total price of the trip might be lost.

– Cancellations must be made in writing to us (an e-mail to booking@remottravel.com) to be valid.

– A cancellation fee applies in all cases. The cancellation fee is 500 DKK per traveller.

– A fee for changing ferries, helicopters or other services already booked may apply.


*Cancellations/changes during COVID-19 Coronavirus Pandemic*

Valid for bookings made from November 1st until December 31st 2020 for arrivals throughout the year 2021. This period will be extended if the situation with the global pandemic lasts longer.

We want to do everything we can to help you book your trip to the Faroe Islands with certainty and ease of mind.

If cancelled 8 days or more before arrival date: 80% refund.

If cancelled 7 days or less before arrival date: No refund or 100% of the trip will count as travel credits towards a future REMÓT Journey.

We encourage all travellers to buy travel insurance covering cancellations in case of COVID-19 travel disruption.


Failure to appear/unused services etc.

If clients fail to cancel a trip and/or fail to appear at the time and place stated for departure, or if clients are unable to complete the trip due to problems related to travel documents (valid passport, required visa, etc.), the organizer is entitled to charge the full price of the trip concerned. If clients fail to appear for trips or fail to use the services that have been ordered in any other way, no compensation for such unused services may be claimed.


Travel insurance

Clients are themselves responsible for covering the costs of illness, admission to hospital etc. during a trip -unless the organizer can be held responsible.

Consequently, we strongly advise clients to buy travel insurance covering the costs of accidents or death, treatment of illnesses, transport home and loss/damage of luggage.


Personal data

The guest consents, through payment, to the processing of personal data by REMÓT Travel. We will respect your privacy at all times.

The data will not be shared with third parties, but some external operators (like fishing tours) might need the traveller data too.


Complaints

Complaints have to be made during or immediately after completion of the tour.

Complaints can be made to connect@remottravel.com.

If the guest and REMÓT Travel fail to reach agreement during negotiations, they may approach a public court of law.


Contact information

– REMÓT Travel ÍVF

– Dýrindalsgøta 8, 188 Hoyvík, Faroe Islands

– D (V-Tal) 646172

– Tel.: +45 52167379

– Email: connect@remottravel.com